How can we help you?

See our frequently asked questions

When will I receive my Growth Package or Child Benefit?

Child Benefit is always paid on the 8th of each month. If the 8th falls on a weekend, then we will pay it on the last working day prior to that weekend. Please check our payment calendar for the various payment dates. 
 

How does itsme work?

Itsme is a free smartphone app that provides you with a digital ID. You can use it to log in to your personal Growth Package portal securely. You can create an account on itsme’s website. 

Use itsme to login on My KidsLife

 

How can I change the bank account number to which my Child Benefit is paid?

KidsLife customers can readily change the bank account number to which their Child Benefit and Growth Package are deposited on their myKidsLife online Child Benefit file.
You can also submit your new bank account number in writing! The document for submitting a new bank account number in writing is available here
Prefer to submit your bank account number in another way? Then please contact your KidsLife adviser directly.

What can I apply for a child benefit certificate?

Live in Flanders?

You can create a proof of payment for:
- Reduction on your public transport subscription
- Rent guarantee or reduction of the tenant’s property tax.
It will also shortly be possible to create certificates specifying the actual amounts. If you require such a certificate now, then please contact our KidsLife advisers.

Live in Brussels or Wallonia?

You can create a proof of payment for:
- Reduction on your public transport subscription
- Rent guarantee or reduction of the tenant’s property tax.
- Your lawyer.
- An application for a renovation premium.
- The Public Centre for Social Welfare.
- A claim for maintenance payments.


Ask a KidsLife advisor if you didn't find what you were looking for

Call us

+32 78 48 23 45 

Brussels & Wallonia

Monday 8h30 - 17h
Tuesday 8h30 - 17h
Wednesday 8h30 - 17h
Thursday 8h30 - 17h
Friday 8h30 - 15h

Flanders

Monday 8h30 - 13h
Tuesday 8h30 - 13h
Wednesday 8h30 - 17h
Thursday 8h30 - 17h
Friday 8h30 - 15h

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Go to our frequently asked questions page