General Privacy Statement

KidsLife is committed to the accurate and punctual payment of family benefit to affiliated families. Our ambition is to evolve into a fully-fledged partner in Flemish family policy by providing optimum support and information to existing and future families. We do this by proactively examining all available data to determine entitlement to a variety of allowances, exploiting our excellent collaboration with other family policy stakeholders, and providing streamlined online services and friendly face-to-face contact.

We process your data with these objectives firmly in mind. We ensure that we only ever retain and process a minimum amount of data and never for longer than is strictly necessary.

Our general privacy statement specifies the type of data that we process, how and why we process it, and your rights in relation to your personal data.

What type of data do we store?

Below is a list of the data that we store.

Identification data: for example, in many cases we store your name and date of birth for identification purposes, and your correspondence address or, within the legally permitted exceptions, your national register number for communicating with the Social Security Office.

  • Contact data: where necessary, we use mobile phone numbers or email addresses to contact the persons involved.
  • Family data: we store your family composition in order to perform an accurate calculation of your growth package/child benefit or starting amount/maternity allowance entitlement and the correct supplementary allowances.
  • Personal attributes and behavioural data: We keep track of your language preferences in order to provide optimal assistance.
  • Education and professional data: It is essential that we have access to your employment status and salary data. This enables us to accurately calculate and pay the correct allowances in the event that your salary falls below certain thresholds or you are ill for a long period of time.
  • Financial data: we require your bank account number in order to make the correct payments.
  • Medical and psychosocial data: in the context of paying the correct supplementary allowances, it is essential that we know if one of your children has a medical condition.
  • Judicial data: we process judicial data in extremely limited circumstances, for example in the event that you foster or adopt a child.


How do we collect your data?

We collect your data in various ways.
You supply us with your data yourself:

You supply us with your data whilst using our website or services. It goes without saying that you supply us with certain data when completing a contact or affiliation form via our website. We also receive your data via the use of our site, by means of cookies. These cookies:

  • Enable us to store your preferences. Thus you need not communicate your language preference upon each visit, for example;
  • Speed up our website;
  • Allow us to improve our website using anonymised data;
  • And, with your permission, enable us to respond to your interest in specific services.

If you do not wish to permit the use of cookies, you can block or delete them in your browser at any time. This can, however, affect the operation of our website.

The government supplies us with your data:

KidsLife is a payment provider that fulfils statutory tasks. We receive a variety of data from the government in that context, which is essential for carrying out those statutory tasks. Just like the data that we receive directly from yourself, this data also benefits from rigorous and robust protection, incorporating all the necessary safeguards to ensure that it is stored, processed and, where necessary, deleted in a secure manner.

Third-party data:

KidsLife occasionally receives data from third parties. Here, too, a number of conditions apply. This invariably concerns data that is supplied by a trusted third party. Thus it concerns data that has been lawfully collected and shared with us.

Why do we use your data?

KidsLife only processes the personal data necessary for fulfilling certain purposes. First and foremost, we use your data to provide you with our services. For example, we use your financial data in order to make payments to the correct bank account number, or your family and/or medical and psychosocial data to ensure that you receive the social and/or care allowances to which you are entitled.

We also use your data to help reduce your administrative burden and to ensure that we use the correct information. We pass on your identification and contact details within our group. As a consequence, you only need to report a change of address or new email address once.  This saves you considerable time and effort, and simultaneously ensures that we send your personal documents to the correct address.

Finally, we also use your data to keep you informed about our services. If you do not wish to be kept informed, you can withdraw your consent at any time.

Who do we pass your personal data on to?

We only share your data when necessary in the context of our services or when we are legally obliged to do so. This is the case for postal delivery companies, for example. In order for our information to be delivered to your home in the form of a letter, they must know who the letter recipient is. Financial institutions are another example. The bank details of the child benefit beneficiary must be verified to ensure that we make payments to the correct bank account.

In order to make the correct Growth Package/Child Benefit payments, KidsLife must, in a number of instances, exchange data with public institutions, such as the Child and Family Agency, the Ministry of Education, the Agency for People with a Disability (VAPH), or even with another payment provider.

We must also occasionally transfer certain data in the context of a legal proceeding before a tribunal and/or court.

How long do we store your data?

We never store your data for longer than is necessary. If there is no reason for retaining your data, we simply delete it. However, for certain data, KidsLife must adhere to the legal retention periods.

You can also take the initiative to delete your data (or have it deleted) at any time. You can read more about how to do this on this page.

How do we protect your data?

We adopt numerous technical and organisational measures to guarantee the availability, integrity and protection of your personal data. Our technical measures include network security, system security, firewalls, encryption and access control. Organisational measures include ensuring physical access restrictions, identity checks, raising employee awareness, data breach procedures and the meticulous monitoring of everything that occurs with your data.

What are your rights and how can you exercise them?

The General Data Protection Regulation (GDPR) furnishes you with a number of rights for protecting your personal data at all times. If you wish to exercise these rights, then please contact the KidsLife Data Protection Officer (DPO). You can do this by sending a letter to DPO KidsLife, Sint-Clarastraat 48 bis, 8000 Bruges, or by electronic means to Please make sure that your request clearly states who you are (surname, first name and telephone number if possible), which right you wish to exercise and, where possible/applicable, which personal data is involved.

Right to inspection

You have the right to know whether or not KidsLife is processing your data. If we process your data, you have the right to know which data we collect, what we do with it, who we pass it on to and for how long we retain it, etc. You also have the right to a free copy of the personal data in question.

Right to rectification

Do you believe that your data is incorrect or incomplete? No problem! You have the right to correct incorrect data or supplement incomplete data. In the event that KidsLife has passed this data on to third parties, then we will take the necessary steps to correct this data too.

Right to erasure

In some cases you have the right to have your data deleted. Please note that this does not apply to all data. This does not include data that is necessary for compliance with a legal obligation, for example.

Right to restriction of processing

In certain circumstances, you can request the “restriction” of data processing. This means that, whilst we still possess your data, it is ‘frozen.’ In other words, we may no longer do anything with it. You can request such a data processing restriction in the event that you dispute the accuracy of your personal data or you believe that the processing of your data is unlawful (although you can also request the deletion of your data in this case).

Right to objection

You can object to the processing of personal data, but only if your data is processed in the context of KidsLife’s or a third party’s legitimate interest or the fulfilment of a task in the public or public authority’s interest. You cannot object to processing that is imposed by law. You can exercise your right to view, correct and delete data in all other cases.

Right to submit a complaint

If you believe that the processing of your personal data by KidsLife does not comply with the principles defined in the GDPR, then please contact the KidsLife DPO or the supervisory authority. The procedure and conditions pertaining to this are available on the Data Protection Authority website.

The KidsLife website also contains hyperlinks to other websites. Our general privacy statement exclusively applies to our own website. Thus, if you click on one of these links, you should also read their privacy statement.

KidsLife regularly evaluates its privacy policy and revises where necessary. This privacy statement was last updated on 20 August 2019.