Frequently Asked Questions

  • Child Benefits

    When will I receive my Growth Package or Child Benefit?

    Child Benefit is always paid on the 8th of each month. If the 8th falls on a weekend, then we will pay it on the last working day prior to that weekend. Please check our payment calendar for the various payment dates. 
     

  • Child Benefits

    What happens after your entitlement to Child Benefit ceases?

    The maximum age for Child Benefit and Growth Package entitlement is 25 years. From the age of 18 upwards, you must satisfy certain criteria in order to retain your Child Benefit and Growth Package entitlement. No regular or automatic substitute applies once your entitlement to Child Benefit has ceased. If your child was entitled to a Care Allowance due to a specific support requirement, then they may be entitled to a Disability Allowance once their Child Benefit entitlement has ceased.  Please note that this is not an automatic entitlement. It must be requested and the application subsequently investigated.

  • Child Benefits

    In which situations are grandparents entitled to Child Benefit?

    Grandparents can receive Child Benefit for their grandchildren if they are registered at their address. This is on the condition that the parents are not registered at this same address.

  • Child Benefits

    What is the maximum age for Child Benefit entitlement?

    The maximum Growth Package and Child Benefit entitlement is up to and including the month of your 25th birthday. The final payment will therefore take place at the beginning of the month following your 25th birthday. Please note that from the age of 18 upwards you must satisfy a number of criteria in order to retain your Child Benefit entitlement.

  • Child Benefits

    What arrangements must I make in terms of Child Benefit if I move house?

    Moving house is a major event. KidsLife makes things easy. Simply change your address via your municipality’s registration service and we'll take care of the rest.Moving abroad? Please let us know.

  • Maternity Allowance

    What information is required for a Starting Amount or Maternity Allowance application?

    Pregnant? Congratulations! You can apply for a Starting Amount or Maternity Allowance right at the very onset of your pregnancy. The expectant mother’s details are the sole requirement for submitting an application. If you would like to receive the Maternity Allowance or Starting Amount prior to the birth of your child, then we also require a doctor's certificate specifying the expected delivery date. 

  • Maternity Allowance

    When will the Starting Amount/Maternity Allowance be paid?

    This depends on when you submit your application!

    After the birth

    Does your application concern the birth of your first child? Then you will receive your Maternity Allowance or Starting Amount via one of our weekly payments as soon after submitting your request as possible.
    Does the application concern the birth of your second or subsequent child? You will receive your Maternity Allowance or Starting Amount once we have received the birth notification from the municipality.

    Between 7 and 9 months of pregnancy

    We will pay the Maternity Allowance or Starting Amount via one of our weekly payments as soon after submitting your request as possible.

    From onset to the 7th month of pregnancy

    You will receive the Maternity Allowance or Starting Amount 2 months prior to your expected delivery date. We make the payments once per week. 

  • Maternity Allowance

    How do I apply for Maternity Allowance after the birth of my child?

    If the application concerns the birth of your first child, then you can submit your request online or send the birth certificate to KidsLife.
    What if the application does not concern the birth of your first child and you are already a KidsLife customer? Good news! In this scenario, you needn't submit an application and we will commence payment of your Starting Amount or Maternity Allowance as soon as possible. 

  • Maternity Allowance

    What happens to your Maternity Allowance in the event of a miscarriage or stillborn child?

    A stillborn child may still be entitled to the Maternity Allowance. You can arrange this by reporting the stillborn child to the municipality in the first instance. In fact, this is mandatory if the pregnancy lasted more than 180 days. Once you have submitted the certificate, you need take no further action. 

  • Maternity Allowance

    Who is eligible to apply for the Maternity Allowance or Starting Amount?

    Pregnant? Congratulations! All mothers, fathers or co-parents to-be can request the Maternity Allowance or Starting Amount.
    You can apply right at the very onset of your pregnancy. The payment can be made from 2 months prior to your expected delivery date.