Frequently Asked Questions

The KidsLife Child Benefit Fund, of course! But many other organisations and government agencies also use eBox. See who is listed on the eBox website here.
Want to register on eBox? That way you’ll automatically receive all documents from these companies and agencies in your digital mailbox. 

Want to receive all documents and correspondence from KidsLife electronically? No problem! You can retrieve all your documents on My KidsLife (your online Child Benefit and Growth Package file) via eBox. 
Still receiving paper correspondence from KidsLife? Then register on eBox today and receive everything electronically in the future. 

eBox is convenient and easy to use. All you need to do is register once to activate your eBox. You’ll receive the documents for all affiliated services in your eBox following registration. You can see which government agencies provide their documents via eBox on the eBox website. 
The KidsLife Child Benefit Fund also provides all documents and correspondence via eBox. This means that by registering on eBox, you will automatically receive everything in your eBox. Handy, right? 

My KidsLife

Itsme is a free smartphone app that provides you with a digital ID. You can use it to log in to your personal Growth Package portal securely. You can create an account on itsme’s website. 

Use itsme to login on My KidsLife

As a parent of KidsLife, you can now register on eBox via My KidsLife. You’ll receive all documents and correspondence electronically from your date of registration. Each eBox is unique and linked to your personal profile with a secure identification procedure. This means that no-one else can access your eBox.
Both parents in each family must register separately on eBox. This ensures that all documents and correspondence from KidsLife are available electronically. 

View eBox documents via My KidsLife

You only need to register on eBox once. After that you will automatically receive all documents from all eBox-affiliated companies, organisations or government agencies through eBox.
What if a new organisation joins after you have activated your eBox? Then you’ll also receive documents from this new organisation. 
Do you receive your Child Benefit or Growth Package payments from KidsLife? Great news! We have also started communicating electronically via eBox.

Discover everything you need know on My KidsLife

You are notified each time a new document is sent to your eBox digital mailbox. You can choose the email address you want the notification sent to in your personal eBox environment. 
Important note! This email address does not have to be the same as the email address in your Child Benefit or Growth Package file. Changing the email address in eBox won't automatically change the email address in your My KidsLife or Child Benefit file. And changing your email address with KidsLife doesn’t mean your email address in eBox will change either.

All KidsLife documents remain available in eBox for 3 years. 
Would you like to view Child Benefit or Growth Package documents after this 3-year period? Then please contact your KidsLife consultant.

eBox is the 'digital letterbox' of the government. You also have the option to view all your documents from the KidsLife Child Benefit Fund in eBox. 
eBox collates all documents from all eBox-affiliated government agencies. All you need to do is register once to access your personal eBox. You can register by logging in to eBox through itsme, eID or any other recognised means of identification. 
After your one-time registration, you will receive all (new) documents from all affiliated services in your digital mailbox. 
You can view your eBox whenever you want and is available at times upon identification.  So we can safely say that eBox is the safest way to access your documents online. 

Check out My KidsLife

Once you’ve chosen to use eBox, you will receive all documents from every affiliated government agency electronically.
Following your one-time eBox registration, the KidsLife Child Benefit Fund will send all your documents electronically via eBox.
Please note that each parent is required to register separately with eBox. So make sure to check the name on the letter you received at home. 

Discover your digital file Child Benefit on My KidsLife