Frequently Asked Questions

  • My KidsLife

    Will I still receive letters by post if I’m registered on eBox?

    No. Once you’ve activated your personal eBox, you’ll receive documents from all affiliated organisations electronically from that date on. 

  • My KidsLife

    How can I receive all my documents and correspondence from KidsLife electronically?

    Want to receive all documents and correspondence from KidsLife electronically? No problem! You can retrieve all your documents on My KidsLife (your online Child Benefit and Growth Package file) via eBox. 
    Still receiving paper correspondence from KidsLife? Then register on eBox today and receive everything electronically in the future. 

  • My KidsLife

    I’ve registered on eBox but am still receiving documents from KidsLife by post.

    Once you’ve chosen to use eBox, you will receive all documents from every affiliated government agency electronically.
    Following your one-time eBox registration, the KidsLife Child Benefit Fund will send all your documents electronically via eBox.
    Please note that each parent is required to register separately with eBox. So make sure to check the name on the letter you received at home. 

    Discover your digital file Child Benefit on My KidsLife

  • My KidsLife

    How does eBox work?

    eBox is the 'digital letterbox' of the government. You also have the option to view all your documents from the KidsLife Child Benefit Fund in eBox. 
    eBox collates all documents from all eBox-affiliated government agencies. All you need to do is register once to access your personal eBox. You can register by logging in to eBox through itsme, eID or any other recognised means of identification
    After your one-time registration, you will receive all (new) documents from all affiliated services in your digital mailbox. 
    You can view your eBox whenever you want and is available at times upon identification.  So we can safely say that eBox is the safest way to access your documents online. 

     

    Check out My KidsLife

  • My KidsLife

    How can I register on eBox?

    You only need to register on eBox once. After that you will automatically receive all documents from all eBox-affiliated companies, organisations or government agencies through eBox.
    What if a new organisation joins after you have activated your eBox? Then you’ll also receive documents from this new organisation. 
    Do you receive your Child Benefit or Growth Package payments from KidsLife? Great news! We have also started communicating electronically via eBox.

    Discover everything you need know on My KidsLife

  • My KidsLife

    Who has access to KidsLife documents via eBox?

    As a parent of KidsLife, you can now register on eBox via My KidsLife. You’ll receive all documents and correspondence electronically from your date of registration. Each eBox is unique and linked to your personal profile with a secure identification procedure. This means that no-one else can access your eBox.
    Both parents in each family must register separately on eBox. This ensures that all documents and correspondence from KidsLife are available electronically. 

     

    View eBox documents via My KidsLife

  • My KidsLife

    How can I use eBox for my Growth Package and Child Benefit documents?

    eBox is convenient and easy to use. All you need to do is register once to activate your eBox. You’ll receive the documents for all affiliated services in your eBox following registration. You can see which government agencies provide their documents via eBox on the eBox website
    The KidsLife Child Benefit Fund also provides all documents and correspondence via eBox. This means that by registering on eBox, you will automatically receive everything in your eBox. Handy, right? 

    My KidsLife

  • My KidsLife

    I can't log in to My KidsLife via Itsme.

    You don't have Itsme? Or are you unable to identify yourself via Itsme to get access to My KidsLife? Then you can always use the other identification possibilities via CSAM:

    • eID card reader
    • Digital security code via e-mail
    • Security code via mobile app
    • Security code via token

    For security reasons, logging in via a password is not possible. 

    iPhone users can sometimes experience problems logging in via Itsme. 
    We are working on a solution. 
    As an iPhone user we advise you to consult My KidsLife via another device or computer. 
    You can of course continue to use the Itsme app to identify yourself.