Frequently Asked Questions

Your local authority automatically notifies us of any changes to your family circumstances via the Crossroads Bank.

Does this change to your family circumstances have an impact on your Child Benefit or Growth Package payments? Your KidsLife adviser will make the necessary adjustments to ensure that you receive the correct payments. 

Want to calculate your entitlement?

Then use our handy simulation tool

Yes. Your entitlement to the School Bonus or School Premium is not dependent on your child’s studies. All children who are entitled to Belgian Child Benefit or the Growth Package will receive the School Bonus at the beginning of August, together with their Child Benefit for the month of July.

Dyslexia, dyspraxia, dysphasia, dyscalculia, dysorthography, attention disorders…. Does your child suffer from a learning disorder and are you wondering if this may affect your child benefit? You may be entitled to an increase in child benefit for your child.

More details about the supplement for children with a condition can be found here.

Itsme is a free smartphone app that provides you with a digital ID. You can use it to log in to your personal Growth Package portal securely. You can create an account on itsme’s website. 

Use itsme to login on My KidsLife

Want to receive all documents and correspondence from KidsLife electronically? No problem! You can retrieve all your documents on My KidsLife (your online Child Benefit and Growth Package file) via eBox. 
Still receiving paper correspondence from KidsLife? Then register on eBox today and receive everything electronically in the future. 

Are you already registered (once) on eBox? Then you receive all documents and correspondence electronically from the moment of registration. You can choose to be notified via eBox whenever a new document is available. 
View all documents in your eBox via My KidsLife here. 

eBox is convenient and easy to use. All you need to do is register once to activate your eBox. You’ll receive the documents for all affiliated services in your eBox following registration. You can see which government agencies provide their documents via eBox on the eBox website. 
The KidsLife Child Benefit Fund also provides all documents and correspondence via eBox. This means that by registering on eBox, you will automatically receive everything in your eBox. Handy, right? 

My KidsLife

As a parent of KidsLife, you can now register on eBox via My KidsLife. You’ll receive all documents and correspondence electronically from your date of registration. Each eBox is unique and linked to your personal profile with a secure identification procedure. This means that no-one else can access your eBox.
Both parents in each family must register separately on eBox. This ensures that all documents and correspondence from KidsLife are available electronically. 

View eBox documents via My KidsLife

You only need to register on eBox once. After that you will automatically receive all documents from all eBox-affiliated companies, organisations or government agencies through eBox.
What if a new organisation joins after you have activated your eBox? Then you’ll also receive documents from this new organisation. 
Do you receive your Child Benefit or Growth Package payments from KidsLife? Great news! We have also started communicating electronically via eBox.

Discover everything you need know on My KidsLife

eBox is the 'digital letterbox' of the government. You also have the option to view all your documents from the KidsLife Child Benefit Fund in eBox. 
eBox collates all documents from all eBox-affiliated government agencies. All you need to do is register once to access your personal eBox. You can register by logging in to eBox through itsme, eID or any other recognised means of identification. 
After your one-time registration, you will receive all (new) documents from all affiliated services in your digital mailbox. 
You can view your eBox whenever you want and is available at times upon identification.  So we can safely say that eBox is the safest way to access your documents online. 

Check out My KidsLife