Frequently Asked Questions

  • My KidsLife

    How does itsme work?

    Itsme is a free smartphone app that provides you with a digital ID. You can use it to log in to your personal Growth Package portal securely. You can create an account on itsme’s website. 

    Use itsme to login on My KidsLife

     

  • My KidsLife

    Which KidsLife documents can I retrieve on eBox?

    Are you already registered (once) on eBox? Then you receive all documents and correspondence electronically from the moment of registration. You can choose to be notified via eBox whenever a new document is available. 
    View all documents in your eBox via My KidsLife here. 

  • My KidsLife

    Which companies, organisations or government institutions are on eBox?

    The KidsLife Child Benefit Fund, of course! But many other organisations and government agencies also use eBox. See who is listed on the eBox website here.
    Want to register on eBox? That way you’ll automatically receive all documents from these companies and agencies in your digital mailbox. 

  • My KidsLife

    Which email address does KidsLife use to send new eBox document notifications?

    You are notified each time a new document is sent to your eBox digital mailbox. You can choose the email address you want the notification sent to in your personal eBox environment. 
    Important note! This email address does not have to be the same as the email address in your Child Benefit or Growth Package file. Changing the email address in eBox won't automatically change the email address in your My KidsLife or Child Benefit file. And changing your email address with KidsLife doesn’t mean your email address in eBox will change either.

  • My KidsLife

    How do I know if I’m registered on eBox?

    The easiest way to check this by visiting the eBox website.

    • Can you access your documents as soon as you log in (via itsme, eID, etc.)? Then you’re already registered on eBox.
    • If you are asked to register on eBox when trying to log in (via itsme, eID, etc.), it means you haven't registered on the platform before. If you don’t want to register on eBox, you can simply leave the eBox environment without confirming this request. 

    You can also contact your KidsLife consultant, who will be happy to help you.

  • My KidsLife

    How long are KidsLife documents available in eBox?

    All KidsLife documents remain available in eBox for 3 years. 
    Would you like to view Child Benefit or Growth Package documents after this 3-year period? Then please contact your KidsLife consultant.

  • My KidsLife

    Can I still receive documents or forms by post if I’m registered on eBox?

    Are you registered on eBox? Then you’ll automatically receive all documents and correspondence from KidsLife in your eBox digital mailbox.

    Would you still like to have a document or letter on paper? Please contact your KidsLife consultant, who will be happy to help. 

  • My KidsLife

    How can I receive all my documents and correspondence from KidsLife electronically?

    Want to receive all documents and correspondence from KidsLife electronically? No problem! You can retrieve all your documents on My KidsLife (your online Child Benefit and Growth Package file) via eBox. 
    Still receiving paper correspondence from KidsLife? Then register on eBox today and receive everything electronically in the future.