Frequently Asked Questions

  • Verhoogde Kinderbijslag

    Why does it take 2 years to validate Social Allowances?

    You are entitled to a Social Allowance if your gross family income is less than a certain threshold. We receive an overview of your total family income from the FPS Finance, based on your tax return.
    Your definitive data is only available 2 years later.
    For example, your 2019 income will only be available in 2021.

    Thus it is only possible to make a (definitive) validation of your Social Allowance entitlement 2 years after the date. 

    Already received a Social Allowance payment? Then we will check whether you have received this correctly.
     
    Not yet received a Social Allowance payment? Then we will examine your eligibility and potentially pay the supplement retroactively. 

    Check your eligibility for the Social Allowance here. 

     

  • Verhoogde Kinderbijslag

    My family circumstances have changed. Do I need to do anything about my Child Benefit?

    Your local authority automatically notifies us of any changes to your family circumstances via the Crossroads Bank.

    Does this change to your family circumstances have an impact on your Child Benefit or Growth Package payments? Your KidsLife adviser will make the necessary adjustments to ensure that you receive the correct payments. 

    Want to calculate your entitlement?

    Then use our handy simulation tool

  • Verhoogde Kinderbijslag

    My family income has changed. What should I do?

    If your family income changes, this can affect your entitlement to the social allowance and the selective participation allowance (school allowance). Your entitlement is automatically investigated based on your income from 2 years ago (via your tax return). Suddenly earning significantly more and receiving a social allowance from KidsLife?
     Then please notify us so that we can terminate your social allowance and consequently prevent a potential clawback payment.

    Now earning significantly less and not currently receiving a social allowance from KidsLife? Then contact us so that we can send you the relevant form. Please complete this form specifying your income and return it to us, together with the necessary supporting documents.

     

  • My KidsLife

    Which KidsLife documents can I retrieve on eBox?

    Are you already registered (once) on eBox? Then you receive all documents and correspondence electronically from the moment of registration. You can choose to be notified via eBox whenever a new document is available. 
    View all documents in your eBox via My KidsLife here. 

  • My KidsLife

    Which companies, organisations or government institutions are on eBox?

    The KidsLife Child Benefit Fund, of course! But many other organisations and government agencies also use eBox. See who is listed on the eBox website here.
    Want to register on eBox? That way you’ll automatically receive all documents from these companies and agencies in your digital mailbox. 

  • My KidsLife

    How do I know if I’m registered on eBox?

    The easiest way to check this by visiting the eBox website.

    • Can you access your documents as soon as you log in (via itsme, eID, etc.)? Then you’re already registered on eBox.
    • If you are asked to register on eBox when trying to log in (via itsme, eID, etc.), it means you haven't registered on the platform before. If you don’t want to register on eBox, you can simply leave the eBox environment without confirming this request. 

    You can also contact your KidsLife consultant, who will be happy to help you.

  • My KidsLife

    Which email address does KidsLife use to send new eBox document notifications?

    You are notified each time a new document is sent to your eBox digital mailbox. You can choose the email address you want the notification sent to in your personal eBox environment. 
    Important note! This email address does not have to be the same as the email address in your Child Benefit or Growth Package file. Changing the email address in eBox won't automatically change the email address in your My KidsLife or Child Benefit file. And changing your email address with KidsLife doesn’t mean your email address in eBox will change either.

  • My KidsLife

    How long are KidsLife documents available in eBox?

    All KidsLife documents remain available in eBox for 3 years. 
    Would you like to view Child Benefit or Growth Package documents after this 3-year period? Then please contact your KidsLife consultant.

  • My KidsLife

    Can I still receive documents or forms by post if I’m registered on eBox?

    Are you registered on eBox? Then you’ll automatically receive all documents and correspondence from KidsLife in your eBox digital mailbox.

    Would you still like to have a document or letter on paper? Please contact your KidsLife consultant, who will be happy to help. 

  • My KidsLife

    How does itsme work?

    Itsme is a free smartphone app that provides you with a digital ID. You can use it to log in to your personal Growth Package portal securely. You can create an account on itsme’s website. 

    Use itsme to login on My KidsLife