Frequently Asked Questions

  • Verhoogde Kinderbijslag

    Why does it take 2 years to validate Social Allowances?

    You are entitled to a Social Allowance if your gross family income is less than a certain threshold. We receive an overview of your total family income from the FPS Finance, based on your tax return.
    Your definitive data is only available 2 years later.
    For example, your 2019 income will only be available in 2021.

    Thus it is only possible to make a (definitive) validation of your Social Allowance entitlement 2 years after the date. 

    Already received a Social Allowance payment? Then we will check whether you have received this correctly.
    Not yet received a Social Allowance payment? Then we will examine your eligibility and potentially pay the supplement retroactively. 

    Check your eligibility for the Social Allowance here. 


  • Verhoogde Kinderbijslag

    I’m a divorced or single parent: am I entitled to a supplement?

    Being a single parent doesn’t automatically entitle you to a social allowance

    Your family income must not exceed a certain threshold to be eligible to receive this. The fact that you are a single or divorced parent likely has an influence on your family income. This may make you eligible. 

    The threshold amounts and the composition of this Social Allowance depend on where you and your children live: Flanders, Brussels or Wallonia

    KidsLife automatically pays your Social Allowance if you are entitled to it! We do this following receipt of your tax return. We always receive this 2 years after the income year. 

    We (re)evaluate your Social Allowance for 2019 in 2021. We receive confirmation of your 2019 income from the federal government in 2021.  

    Eligible for this allowance and prefer not to wait 2 years? Contact your KidsLife adviser to submit an application. 

    View all of the conditions pertaining to the Social Allowance here

  • Verhoogde Kinderbijslag

    What is the Social Allowance that forms part of the Child Benefit scheme?

    KidsLife assists low-income families by paying them a supplementary allowance: the Social Allowance
    The Social Allowance is entirely dependent on your personal situation: your place of residence, your income and your family circumstances.

    View all of the conditions that apply to your Social Allowance here


  • Verhoogde Kinderbijslag

    How can I request supplementary Child Benefit?

    Your family may be entitled to supplementary child benefit in addition to the standard Growth Package and Child Benefit amounts (to which every child is entitled). You can view all types of supplementary child benefit here.

    In many cases you needn’t submit a request for supplementary child benefit and we automatically ensure that you receive the correct entitlement. However, you may have to submit a request to KidsLife in certain situations.  Believe that you qualify for an allowance, but aren’t currently receiving it? Then please contact your KidsLife adviser, who’ll gladly assist.

  • My KidsLife

    How can I use eBox for my Growth Package and Child Benefit documents?

    eBox is convenient and easy to use. All you need to do is register once to activate your eBox. You’ll receive the documents for all affiliated services in your eBox following registration. You can see which government agencies provide their documents via eBox on the eBox website
    The KidsLife Child Benefit Fund also provides all documents and correspondence via eBox. This means that by registering on eBox, you will automatically receive everything in your eBox. Handy, right? 

    My KidsLife

  • My KidsLife

    Will I still receive letters by post if I’m registered on eBox?

    No. Once you’ve activated your personal eBox, you’ll receive documents from all affiliated organisations electronically from that date on. 

  • My KidsLife

    I’ve registered on eBox but am still receiving documents from KidsLife by post.

    Once you’ve chosen to use eBox, you will receive all documents from every affiliated government agency electronically.
    Following your one-time eBox registration, the KidsLife Child Benefit Fund will send all your documents electronically via eBox.
    Please note that each parent is required to register separately with eBox. So make sure to check the name on the letter you received at home. 

    Discover your digital file Child Benefit on My KidsLife

  • My KidsLife

    How does eBox work?

    eBox is the 'digital letterbox' of the government. You also have the option to view all your documents from the KidsLife Child Benefit Fund in eBox. 
    eBox collates all documents from all eBox-affiliated government agencies. All you need to do is register once to access your personal eBox. You can register by logging in to eBox through itsme, eID or any other recognised means of identification
    After your one-time registration, you will receive all (new) documents from all affiliated services in your digital mailbox. 
    You can view your eBox whenever you want and is available at times upon identification.  So we can safely say that eBox is the safest way to access your documents online. 


    Check out My KidsLife

  • My KidsLife

    How can I register on eBox?

    You only need to register on eBox once. After that you will automatically receive all documents from all eBox-affiliated companies, organisations or government agencies through eBox.
    What if a new organisation joins after you have activated your eBox? Then you’ll also receive documents from this new organisation. 
    Do you receive your Child Benefit or Growth Package payments from KidsLife? Great news! We have also started communicating electronically via eBox.

    Discover everything you need know on My KidsLife

  • My KidsLife

    Who has access to KidsLife documents via eBox?

    As a parent of KidsLife, you can now register on eBox via My KidsLife. You’ll receive all documents and correspondence electronically from your date of registration. Each eBox is unique and linked to your personal profile with a secure identification procedure. This means that no-one else can access your eBox.
    Both parents in each family must register separately on eBox. This ensures that all documents and correspondence from KidsLife are available electronically. 


    View eBox documents via My KidsLife