Frequently Asked Questions

  • My KidsLife

    Which email address does KidsLife use to send new eBox document notifications?

    You are notified each time a new document is sent to your eBox digital mailbox. You can choose the email address you want the notification sent to in your personal eBox environment. 
    Important note! This email address does not have to be the same as the email address in your Child Benefit or Growth Package file. Changing the email address in eBox won't automatically change the email address in your My KidsLife or Child Benefit file. And changing your email address with KidsLife doesn’t mean your email address in eBox will change either.

  • My KidsLife

    How long are KidsLife documents available in eBox?

    All KidsLife documents remain available in eBox for 3 years. 
    Would you like to view Child Benefit or Growth Package documents after this 3-year period? Then please contact your KidsLife consultant.

  • My KidsLife

    How does itsme work?

    Itsme is a free smartphone app that provides you with a digital ID. You can use it to log in to your personal Growth Package portal securely. You can create an account on itsme’s website. 

    Use itsme to login on My KidsLife

     

  • My KidsLife

    Which companies, organisations or government institutions are on eBox?

    The KidsLife Child Benefit Fund, of course! But many other organisations and government agencies also use eBox. See who is listed on the eBox website here.
    Want to register on eBox? That way you’ll automatically receive all documents from these companies and agencies in your digital mailbox. 

  • My KidsLife

    How do I know if I’m registered on eBox?

    The easiest way to check this by visiting the eBox website.

    • Can you access your documents as soon as you log in (via itsme, eID, etc.)? Then you’re already registered on eBox.
    • If you are asked to register on eBox when trying to log in (via itsme, eID, etc.), it means you haven't registered on the platform before. If you don’t want to register on eBox, you can simply leave the eBox environment without confirming this request. 

    You can also contact your KidsLife consultant, who will be happy to help you.

  • My KidsLife

    Will I still receive letters by post if I’m registered on eBox?

    No. Once you’ve activated your personal eBox, you’ll receive documents from all affiliated organisations electronically from that date on. 
    We’ll continue to send forms that require manual completion by post. That way you don't need to print anything yourself and can simply return the completed document or upload it via the My KidsLife customer portal
    What about forms that don't need to be filled in? These forms are always sent to you electronically. 

  • My KidsLife

    I’ve registered on eBox but am still receiving documents from KidsLife by post.

    Once you’ve chosen to use eBox, you will receive all documents from every affiliated government agency electronically.
    Following your one-time eBox registration, the KidsLife Child Benefit Fund will send all your documents electronically via eBox. We’ll continue to send forms that require manual completion by post. That way don't need to print anything yourself and can simply return the completed document or upload it via the My KidsLife customer portal
    Please note that each parent is required to register separately with eBox. So make sure to check the name on the letter you received at home. 

    Discover your digital file Child Benefit on My KidsLife

  • My KidsLife

    Which KidsLife documents can I retrieve on eBox?

    Are you already registered (once) on eBox? Then you receive all documents and correspondence electronically from the moment of registration. You can choose to be notified via eBox whenever a new document is available. 
    We will continue to send forms that require manual completion by post. That way you don't need to print anything yourself and can simply return the completed document or upload it on the My KidsLife customer portal
    View all documents in your eBox via My KidsLife here. 

  • My KidsLife

    How can I receive all my documents and correspondence from KidsLife electronically?

    Want to receive all documents and correspondence from KidsLife electronically? No problem! You can retrieve all your documents on My KidsLife (your online Child Benefit and Growth Package file) via eBox. 
    Still receiving paper correspondence from KidsLife? Then register on eBox today and receive everything electronically in the future. 

  • My KidsLife

    Who has access to KidsLife documents via eBox?

    As a parent of KidsLife, you can now register on eBox via My KidsLife. You’ll receive all documents and correspondence electronically from your date of registration. Each eBox is unique and linked to your personal profile with a secure identification procedure. This means that no-one else can access your eBox.
    Both parents in each family must register separately on eBox. This ensures that all documents and correspondence from KidsLife are available electronically. 

     

    View eBox documents via My KidsLife