Frequently Asked Questions

  • Child Benefits

    What happens after your entitlement to Child Benefit ceases?

    The maximum age for Child Benefit and Growth Package entitlement is 25 years. From the age of 18 upwards, you must satisfy certain criteria in order to retain your Child Benefit and Growth Package entitlement. No regular or automatic substitute applies once your entitlement to Child Benefit has ceased. If your child was entitled to a Care Allowance due to a specific support requirement, then they may be entitled to a Disability Allowance once their Child Benefit entitlement has ceased.  Please note that this is not an automatic entitlement. It must be requested and the application subsequently investigated.

  • Child Benefits

    How can I contact my KidsLife adviser?

    Already receiving your Child Benefit or Growth Package payments from KidsLife? Or have only just applied? 
    Our KidsLife advisers are at your service. You can reach them via

    1. Contact form: this instantly provides us with all your personal information and enables us to respond swiftly to your enquiry.
       
    2. By phone: our KidsLife advisers are happy to help you over the phone. Please have your National Register number to hand, to enable us to provide prompt assistance.
       
    3. My KidsLife: your online Child Benefit and Growth Package file is available 24/7. Want to report a change in your circumstances or download a certificate? You can do all this and more in your My KidsLife online file.  
       
    4. Your local KidsLife office: regardless where you live, you’ll always find a KidsLife office nearby. Locate an office near you here. In many cases, we can help you without necessitating a visit to our offices. 

    And you can obviously refer to the answers in this extensive list of frequently asked questions from our customers. 

    Contact your KidsLife adviser

  • Child Benefits

    What’s the difference between an online and a paper-based application?

    There’s no difference between an online and a paper-based application. In both cases, your KidsLife adviser will set to work on processing your application as swiftly as possible. 
    Paper-based applications that are sent by post will of course have slower processing times than online applications due to the additional postal time involved. 

    An online application is not only quick and hassle-free; it’s also environmentally friendly. And you save on stamps, making it easier on your wallet. 

    Check which application you can submit here

     

  • Child Benefits

    When will I receive my Growth Package or Child Benefit?

    Child Benefit is always paid on the 8th of each month. If the 8th falls on a weekend, then we will pay it on the last working day prior to that weekend. Please check our payment calendar for the various payment dates. 
     

  • Child Benefits

    What are Participation Allowances?

    The Participation Allowances form part of the Growth Package, the new Child Benefit in Flanders. Your child may be entitled to these allowances if they satisfy certain criteria:

    Childcare Allowance: Those using Dutch-language childcare in Flanders or Brussels are entitled to a Childcare Allowance of 3.29 euros per child, per day of childcare.

    Toddler Allowance: 3-year-old children who are enrolled in Dutch-language education, and 4-year-old children who remain enrolled and attend school frequently enough, receive an additional 135.25 euros per year.

    Study Allowance: This supplementary allowance provides support to low-income families with school-aged children in Dutch-language education. The Study Allowance replaces the Education Allowance for children up to and including secondary education.

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  • Child Benefits

    Is it possible to receive retroactive Child Benefit payments?

    Yes! We can consider changes to your family circumstances or income from up to 5 years ago. A KidsLife adviser proactively investigates every application to determine your entitlement. That way, KidsLife ensures that you always receive the maximum amount of Child Benefit or Growth Package that you’re entitled to. 
    Request an investigation by KidsLife here

  • Child Benefits

    What can I apply for a child benefit certificate?

    Live in Flanders?

    You can create a proof of payment for:
    - Reduction on your public transport subscription
    - Rent guarantee or reduction of the tenant’s property tax.
    It will also shortly be possible to create certificates specifying the actual amounts. If you require such a certificate now, then please contact our KidsLife advisers.

    Live in Brussels or Wallonia?

    You can create a proof of payment for:
    - Reduction on your public transport subscription
    - Rent guarantee or reduction of the tenant’s property tax.
    - Your lawyer.
    - An application for a renovation premium.
    - The Public Centre for Social Welfare.
    - A claim for maintenance payments.

  • Child Benefits

    Who can request a Growth Package/Child Benefit certificate?

    You can only apply for a certificate if you yourself are the Child Benefit or Growth Package beneficiary. Furthermore, you can only create a certificate if you are logged in to the my KidsLife customer portal.  

  • Child Benefits

    What information appears on the Growth Package/Child Benefit certificate?

    Live in Flanders?

    The proof of payment states that KidsLife pays Child Benefit for your child(ren) and to whom this is paid. The certificate exclusively states the name and date of birth of those children who are still entitled to Child Benefit. It’s not currently possible to create certificates specifying the actual amounts. In the context of the GDPR, the certificate does not contain any address details. 

    Live in Brussels or Wallonia?

    The proof of payment states that KidsLife pays Child Benefit for your child(ren) and to whom this is paid. The certificate exclusively states the name and date of birth of those children who are still entitled to Child Benefit. The last monthly amount paid may or may not appear on the certificate, depending on for which organisation you are requesting the certificate. In the context of the GDPR, the certificate does not contain any address details.

  • Child Benefits

    What’s the difference between the Growth Package and Child Benefit?

    As per 01/01/2019, Child Benefit is known as the Growth Package in Flanders. The Growth Package contains many more allowances than the previous Child Benefit.

    Thus, from 2019 onwards, you may also be entitled to a Childcare Allowance, Toddler Allowance and a Study Allowance, in addition to your basic Child Benefit.
    If you earn less than a specific threshold amount, then you are still entitled to a supplementary allowance.

    Additional allowances for children with a specific support need also remain available. 
    Each family automatically receives the allowances to which they’re entitled.

    Discover everything you need to know about the Growth Package here!