Frequently Asked Questions

  • Child Benefits

    The maximum age for Child Benefit and Growth Package entitlement is 25 years. From the age of 18 upwards, you must satisfy certain criteria in order to retain your Child Benefit and Growth Package entitlement. No regular or automatic substitute applies once your entitlement to Child Benefit has ceased. If your child was entitled to a Care Allowance due to a specific support requirement, then they may be entitled to a Disability Allowance once their Child Benefit entitlement has ceased.  Please note that this is not an automatic entitlement. It must be requested and the application subsequently investigated.

  • Child Benefits

    Moving house is a major event. KidsLife makes things easy. Simply change your address via your municipality’s registration service and we'll take care of the rest.
    Moving abroad? Please let us know.

  • Child Benefits

    Grandparents can receive Child Benefit for their grandchildren if they are registered at their address. This is on the condition that the parents are not registered at this same address.

  • Child Benefits

    You can only apply for a certificate if you yourself are the Child Benefit or Growth Package beneficiary. Furthermore, you can only create a certificate if you are logged in to the my KidsLife customer portal.  

  • Child Benefits

    Live in Flanders?

    You can create a proof of payment for:
    - Reduction on your public transport subscription
    - Rent guarantee or reduction of the tenant’s property tax.
    It will also shortly be possible to create certificates specifying the actual amounts. If you require such a certificate now, then please contact our KidsLife advisers.

    Live in Brussels or Wallonia?

    You can create a proof of payment for:
    - Reduction on your public transport subscription
    - Rent guarantee or reduction of the tenant’s property tax.
    - Your lawyer.
    - An application for a renovation premium.
    - The Public Centre for Social Welfare.
    - A claim for maintenance payments.

  • Child Benefits

    Live in Flanders?

    The proof of payment states that KidsLife pays Child Benefit for your child(ren) and to whom this is paid. The certificate exclusively states the name and date of birth of those children who are still entitled to Child Benefit. It’s not currently possible to create certificates specifying the actual amounts. In the context of the GDPR, the certificate does not contain any address details. 

    Live in Brussels or Wallonia?

    The proof of payment states that KidsLife pays Child Benefit for your child(ren) and to whom this is paid. The certificate exclusively states the name and date of birth of those children who are still entitled to Child Benefit. The last monthly amount paid may or may not appear on the certificate, depending on for which organisation you are requesting the certificate. In the context of the GDPR, the certificate does not contain any address details.

  • Child Benefits

    If your bank account number has been closed, then please notify your KidsLife customer adviser immediately. We’ll ensure that no subsequent payments are made to this account. You can enter a new bank account number on your My KidsLife customer portal or on the 'Growth Package or Child Benefit bank account payment' form. If a payment has already been transferred to the closed bank account, then the amount will immediately be returned to the KidsLife bank account. We’ll subsequently delete your bank account number and repay the amount via a circular cheque that’s sent to your home address. 

  • Child Benefits

    KidsLife will always notify you in the event that you’re going to receive a reduction in your Child Benefit entitlement. This can be for several reasons. Please contact your KidsLife customer adviser if you have any questions regarding the amount that you receive. You can alternatively view your online Growth Package or Child Benefit file via My KidsLife

  • Child Benefits

    The Child Benefit scheme in Brussels was revised with effect from 01/01/2020. If you were receiving Child Benefit prior to 2020, then a transitional measure currently applies. This means that you’ll continue to receive the same amount as before, providing that the new amount is less than the old one. In other words, you’ll always receive the higher amount. We refer to that higher amount as the ‘photo amount’.

    We’ll continue to pay this photo amount until the amount calculated in the new scheme is the same or higher.

    When will this amount be re-evaluated?

    The photo amount is re-evaluated upon changes to your family circumstances: 

    • A child is born
    • A child leaves the family
    • A child is no longer entitled to Child Benefit
    • A child is suspended (for example: a student working more than 240 hours per quarter)
    • An entitlement to supplementary allowance applies

    These transitional measures apply for 5 years with effect from 1/1/2020.

    Want to know how much Child Benefit you’re entitled to? Then take a look at My KidsLife, your online Child Benefit file from KidsLife

     

  • Child Benefits

    If your child resides in an institution, then 2/3 of their child benefit will be paid to the institution or the Agency responsible for the placement. The remaining 1/3rd of their child benefit can be paid to the beneficiary(ies), a specific individual or an escrow account in the child's name. This is determined according to the child’s individual situation. Your KidsLife adviser will perform the necessary in your file, based on the information received from the institution or agency responsible for the placement. 
    Do you have any questions related to Child Benefit for children residing in an institution? Please contact your KidsLife adviser